Privacy policy for subscription service
Your privacy is important. This policy explains how we handle personal information.
Introduction to privacy practices
This policy outlines how we collect, use, and safeguard your personal information within our subscription service.
We comply with Australian privacy legislation and industry standards to ensure your details are always protected.
What information we collect
We collect only information needed to provide and support your subscription, such as contact details and relevant background.
Information you provide directly
- • Contact details such as name, phone, and email address.
- • Enquiry details or preferences you share with us.
- • Documentation required for ongoing service delivery.
- • Feedback or questions submitted via our website or communication channels.
- • Payment details for subscription processing and billing.
Information collected automatically
- • Usage data, such as pages visited and features used.
- • Device and browser information for security and function.
- • IP address, time zone, and location details as permitted.
- • Cookie and tracking data for site experience improvement.
- • Service performance metrics for quality assurance.
How we use your information
Your data is used only to provide, improve, and support your subscription service. We do not sell your personal information.
- • Managing your subscription account and preferences.
- • Communicating service updates and important notices.
- • Scheduling planning sessions and consultations.
- • Processing payments and managing billing.
- • Ensuring privacy and Australian law compliance.
- • Improving service quality and experience.
- • Responding to your enquiries and support requests.
Our commitment: We safeguard your information using technical and organisational measures, meeting all Australian privacy requirements.
When we share your data
We only share personal information with service providers essential to operating the subscription, and as required by law.
Service providers
Third-party vendors may assist with payment processing or technology infrastructure, always under strict confidentiality.
Legal obligations
We may share data as required to comply with Australian laws or court orders.
Anonymous statistics
Aggregated, non-identifiable data may be used for quality and improvement purposes.
Your privacy rights
You have the right to access, correct, or delete your personal information and to request restriction or object to processing.
- • Request access to your information.
- • Request correction of inaccurate details.
- • Request deletion of your data.
- • Request transfer of your data.
- • Object to certain uses of your data.
- • Request restriction of processing.
For privacy requests or questions, contact us using the details provided below.
How we protect your data
We use secure systems, encrypted communication, and controlled access to maintain data protection.
Technical safeguards
- • Data encryption in storage and transmission.
- • Secure servers and protected infrastructure.
- • Regular security audits and monitoring.
- • Access controls for authorised staff only.
Organisational measures
- • Staff privacy training and awareness.
- • Internal privacy policies and compliance checks.
- • Appointment of a privacy officer.
- • Incident response planning.
How long we retain your data
Personal information is kept only as long as necessary for operational or legal purposes, then securely deleted.
- • Account details retained during active subscription.
- • Session notes stored for ongoing service.
- • Enquiries and correspondence kept for support.
- • Payment records retained for legal compliance.
- • Consent-based communications only.
Data is deleted or de-identified when no longer required.
International data transfers
Personal data may be processed outside Australia, always under adequate protection agreements.
- • Vendors must meet privacy requirements.
- • Data is encrypted in transit and storage.
- • Data minimisation is applied.
- • Regular review of vendor compliance.
About cookies and tracking
We use cookies to enhance your experience and measure site performance. Manage preferences at any time.
Types of cookies used
- • Enable basic functions and secure logins.
- • Measure site usage and service quality.
- • Remember your preferences and settings.
- • Support features and communication tools.
You can adjust your cookie settings through your browser controls.
Changes to this policy
We may update this privacy policy periodically. Significant changes will be communicated as required.
- • Website announcement of policy updates.
- • Direct notice for significant changes.
- • Date of last update shown below.
- • Contact support for questions.
Continued use of the service implies acceptance of any changes.
Contact for privacy questions
Contact our privacy officer for questions or requests about your data.
putolorcarnova
255 Broadway, Glebe, NSW 2007 Australia
Phone: +61-8-2792-7040
Email: content@putolorcarnova.com
Last updated: September 14, 2025
Effective date: September 14, 2025